Conchita Franco Serri 

               is the creator and Convener of PingingTea℠. She is a cultural creative and performance artist interested in the phenomenological aspects of the psychology of conflict, especially during the processes of mediation and self-mediation.  She focuses on the interactive and transformative dialectic of conflict processing and Carl Rogers’ maxim that the locus of the problem is often not based around what actually took place but, instead, it is based around the perceptions, interpretations and feelings of the parties in conflict.

She is the Ombuds at Pomona College and Principal of Serri Compliance Training and Workplace Conflict Solutions.

Conchita obtained her Master’s degree from Harvard University and a Law degree from Boston College Law School. She is the co-author of Notable Latino Americans: A Biographical Dictionary, Greenwood Press 1997, ISBN: 0-313-29105-5, a CHOICE awardee as Outstanding Academic Book of the Year.

She is also the author of the peer-reviewed article: Self-compassion and the Dynamics of Investigating Sexual Harassment, Focus on Business Practices: Emotions at Work, A publication of the Association for Business Communications, Business Practices Committee, Sage Publications, December 2006.